Refund & Returns

At Alroohi International, our goal is to ensure you are fully satisfied with your purchase. Please follow the guidelines below for returns and exchanges.

Exchanges

If you purchased an item from Alroohi International and would like to exchange it for a different color, size, or style, please follow these steps:

  1. Email us at alroohiintl@gmail.com with your order number and the item(s) you would like to exchange.
  2. We will check if we have the required item(s) in stock and send you a return label via email.
  3. Send the original item(s) back to us, and we will ship the new item(s) once we have received and processed your package.

Conditions for Exchanges:

  • Items must be in their original condition, unworn, unwashed, and with original tags/labels and packaging.
  • BOGO (Buy One Get One) deals and clearance items are final sale, but we will allow exchanges for size corrections. The customer is responsible for the return shipping cost.
  • International shipments are final sales, and we do not offer exchanges or returns.

Returns

You may return items purchased from Alroohi International in new and unused condition, unwashed, with original tags and packaging. You have two options for your refund:

  1. Receive the full amount in the form of a gift card.
  2. Receive a refund to your original payment method.

To initiate a return, please email us at alroohiintl@gmail.com with your order number and the items you need to return. We will email you a return shipping label.Please note that only items purchased directly through Alroohi.com are eligible for exchange or return, and this policy applies only to orders shipped within the USA, UK, UAE, Russia, Japan, and Korea.For further information, please contact us at alroohiintl@gmail.com.